Terms of Service

1. The agreement

These Terms bind Valiz Labs LLC, a California company ("RecallDash," "we," "us"), and your business ("you"). We serve US businesses. The person accepting must be at least 18 and authorized to accept for your business.

Creating an account or expressly agreeing accepts these Terms. If you disagree, do not use RecallDash. See our Privacy Policy for information practices.

2. What RecallDash does

RecallDash uses its own matching rules, not AI, to compare your products with public recalls, show possible matches, record decisions and email alerts. Features depend on your plan and settings.

Square access is read-only: catalog, business and location details, not customers, orders, payments or inventory counts. We never change your catalog or stock. Uploaded and manually added products stay as entered; later uploads do not remove missing products.

We do not remove products from sale, contact shoppers or agencies, make government filings, or give legal, regulatory or medical advice. RecallDash is not an agent of or endorsed by Square or any agency. Square is a Block, Inc. trademark. We are not responsible for the data, outages or actions of Square or the government sources; your Square account is governed by Square's terms.

3. Recall coverage and timing

Sources: FDA food and drug enforcement reports (U.S. Food and Drug Administration, https://open.fda.gov). USDA FSIS, CPSC, and NHTSA child-seat, tire and vehicle-equipment recalls are paused: no new notices are checked, and stored notices are not refreshed. Agencies do not endorse RecallDash or warrant their data.

Coverage excludes FDA medical-device recalls and import alerts, EPA stop-sale orders, state/local warnings and some motor-vehicle recalls. FDA food and drug refreshes cover enforcement report dates from January 1, 2026 onward. Stored pre-2026 FDA records may remain but are not refreshed. CPSC history starts July 1, 2024. RecallDash shows when each source was last checked; off, failing or unsynced sources are not being checked.

Checks run about daily. Publication, processing, review and email can delay alerts without a maximum delay. FDA reports are weekly and may omit later status changes. This is not an emergency or real-time service. Do not rely on FDA data shown in RecallDash for medical-care decisions. Alerts serve your business; they are not public alerts.

4. Using matches

A match does not prove your product or lot is recalled. Incomplete or incorrect product or source data can cause missed or wrong matches. "No match" does not prove a product is free of recalls or lawful to sell.

Compare the original notice with your product, lot, dates and distribution. Follow its instructions and continue supplier and official recall checks. Your decisions do not change official notices.

5. Your account and alerts

Protect your login, keep your catalog and alert email current, and report unauthorized access, wrong findings or missing alerts promptly. You are responsible for your submissions and authorized users.

Alerts from RecallDash <alerts@recalldash.app> go to each store's alert email, which may start as your verified sign-in email; review it in Settings. Email can be delayed, filtered into spam or missed. Check your dashboard: uncertain matches do not trigger email on their own, and some findings await review before email.

Service emails are not marketing and have no separate unsubscribe or pause control: changing a store's alert email redirects its alerts, and an accepted removal request stops monitoring and alerts for that store.

6. Your information

You own your information. You let us host, copy, process and transmit it as needed to provide, secure and support RecallDash under the Privacy Policy. No catalog sales, advertising use, or use of your information or Square data, anonymized or not, to train or otherwise enhance AI systems.

Submit only information you may lawfully share. No shopper lists, card data, health records or passwords; keep personal details out of products and notes.

We protect non-public business information with reasonable care, using it only as described here and in the Privacy Policy. Disclosure is limited to authorized users and alert recipients; personnel and providers bound by confidentiality who need it; a successor assuming this duty; legal requirements; or reasonably necessary fraud investigations, rights protection and security incidents. Exceptions: information public without our fault, already known to us, independently developed or lawfully obtained elsewhere. Section 9 applies.

We own the software, design and brand. Use RecallDash internally under these Terms; keep your exports. No security bypasses, access to others' data, malware, disruption or unlawful use.

We may use your ideas or feedback to improve RecallDash without obligation to you, but gain no rights in store data, Square data or personal information and may not disclose your confidential information.

7. Fees and paid plans

Creating an account does not start a paid subscription.

Valiz Labs LLC sells paid plans separately from Square's fees. Clerk/Stripe checkout shows price, billing period and any trial length. Charges require your confirmation. Trials need no payment method; afterward, a paid plan starts only if you added one, otherwise it ends without charge.

Plans are prepaid in US dollars and renew automatically at the then-current price each billing period. Cancel any time in Billing under Manage account; cancellation and access end with the paid period. No refunds except where law requires, for mistaken charges, or under sections 8 and 10.

We email your account address with cancellation instructions at least 30 days before a price increase applies. Prices include required sales or similar taxes unless checkout lists them separately. You owe other purchase taxes, except our income taxes.

Pricing-page product and location limits apply; exceeding them may require an upgrade. Removing a store does not cancel a paid plan. Free and beta features may change or end.

8. Leaving RecallDash

Leave at any time: remove stores in Settings to stop monitoring and alerts once accepted. Email support@recalldash.app from your account email to close your RecallDash account; we also cancel any paid plan. Export first: completed removal ends access to all store records, including audit history. See Privacy section 7.

Deleting only your sign-in profile leaves your RecallDash account, connected stores and alert emails active until you remove the stores or we close the account.

We may suspend access as reasonably needed for misuse, security, legal requirements, non-payment or lost provider access. We may end access or service with 30 days' notice, or immediately for material breach or non-payment. If we end a paid plan without cause, we refund unused prepaid fees. Where practical, we give advance notice and an export opportunity.

9. Warranty, liability and indemnity

TO THE EXTENT LAWFUL, RECALLDASH IS "AS IS" AND "AS AVAILABLE," WITHOUT EXPRESS, IMPLIED OR STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR COURSE-OF-DEALING WARRANTIES. WE DO NOT GUARANTEE COMPLETE OR CORRECT MATCHES OR NO-MATCH RESULTS, TIMELY OR DELIVERED ALERTS, OR UNINTERRUPTED ACCESS.

TO THE EXTENT LAWFUL, UNDER ANY LEGAL THEORY, INCLUDING NEGLIGENCE: NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS, INCLUDING MISSED, LATE OR INCORRECT MATCHES OR ALERTS AND RELIANCE ON THE SERVICE, IS LIMITED TO THE GREATER OF THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE AND US$100. THESE LIMITS DO NOT APPLY TO FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, YOUR INDEMNITY, FEES OWED OR LIABILITY THAT CANNOT LAWFULLY BE LIMITED. RecallDash supplements your monitoring; pricing reflects this allocation. Contact us if you need a higher limit.

You will defend and indemnify Valiz Labs LLC against third-party claims and related losses and reasonable legal costs to the extent arising from your submissions, products you sell or your decisions about them, or your breach of these Terms or law, except to the extent a claim results from our breach of these Terms, negligence, willful misconduct, fraud or violation of law. We promptly notify you; you control the defense with counsel reasonably acceptable to us. Settlements binding us require our consent. We may participate at our expense.

Mandatory legal rights remain unaffected.

10. Changes and legal terms

We give at least 30 days' notice of material changes by email or in the service, unless law or security requires less. Changes to rights or obligations show a new effective date and apply prospectively. Continued use after that date accepts those changes, with express agreement where required by law. If you disagree, stop using RecallDash and cancel; if you cancel a paid plan because of a material change, we refund the unused prepaid portion.

California law governs these Terms, excluding conflict-of-laws rules. California state and federal courts have exclusive jurisdiction, and both parties consent to personal jurisdiction; urgent relief may be sought in any competent court. File claims within one year after the claimant discovered, or reasonably should have discovered, the relevant facts; if law prohibits this period, the shortest period that law permits applies.

These Terms and confirmed checkout details are the entire agreement; signed agreements override only their express changes. Assignment requires our consent, except assignment by us to a business successor. Notices go to your account email or the service; send yours to our email above or contact us there for postal delivery details. Neither party is liable for delay or failure caused by events beyond reasonable control, including Square or government-source outages, except payment obligations. Unenforceability leaves other provisions intact in that jurisdiction; that part remains enforceable elsewhere. Non-enforcement is not waiver. Information rights, confidentiality, fees owed, liability, indemnity and disputes survive termination.